Terms of Service

Last Updated: March 5, 2025

1. Introduction

Welcome to Lumimail. Lumimail is an AI-powered email automation service designed to help you draft, personalize, and send emails efficiently. It integrates with Google services (such as Gmail, Google Drive, and Google Sheets) to create email content, manage templates, and send messages on your behalf. By accessing or using Lumimail, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with these Terms, you must not use Lumimail.

These Terms constitute a legal agreement between you (the user) and Lumimail (referred to as "Lumimail", "we", "us", or "our"). They govern your use of the Lumimail website, browser extension, and any related services. Please read these Terms carefully. Your use of Lumimail indicates your acceptance of and compliance with them, effective on the date you first use the service.

2. Eligibility and Account Requirements

Minimum Age

You must be at least 13 years old (or the minimum age required by your jurisdiction’s laws) to use Lumimail. If you are under 18, you represent that you have the consent of a parent or legal guardian to use the service. Use of certain features may be restricted to users 18 or older. By using Lumimail, you affirm that you are old enough to form a binding contract and meet any applicable age requirements.

Google Account and Authentication

Lumimail requires a valid Google account to sign in and operate. You will authenticate via Google’s OAuth login, granting Lumimail access to certain Google services (for example, Gmail and Google Drive permissions). You agree to comply with Google’s applicable terms of service and policies when using Lumimail. You are responsible for maintaining the security of your Google account (including your Google login credentials and any OAuth tokens). Do not share your account access with others. If you suspect unauthorized access to your Lumimail or Google account, you must notify us immediately and secure your account.

Account Security

You are responsible for all activities that occur under your Lumimail account or through the Lumimail service using your credentials. This includes any email content sent or created and any charges incurred. Use a strong, unique password for your Google account and restrict access to your devices to prevent unauthorized use. Lumimail is not liable for any loss or damage arising from your failure to protect your account information.

3. Description of Services

Lumimail provides a suite of tools and features to streamline email creation and delivery. Our services include:

• AI-Powered Email Composition: Lumimail uses artificial intelligence to help you draft email content. You can generate email subject lines, preview snippets, and body text based on prompts or data you provide. The AI system analyzes your input (for example, keywords or data from a Google Sheet) and produces suggested email content tailored to your needs. You have the option to edit or reject AI-generated suggestions before sending. Lumimail does not guarantee that AI-generated content will be error-free, appropriate, or non-infringing, and you are responsible for reviewing all suggestions. By using the AI features, you understand that the content you input may be processed by our AI providers to generate results.
• Google Drive Template Management: Lumimail allows you to create, save, and reuse email templates through Google Drive integration. When you use the template feature, Lumimail will create a dedicated folder in your Google Drive (e.g., "Lumimail Templates") to store your templates as files (such as HTML or JSON formats). You can export an email design or AI-generated draft to this folder and later import it for reuse or editing. This enables you to maintain a library of email templates within your own Google Drive space, under your control. Lumimail will only access your Google Drive to the extent necessary to manage these templates (creating, reading, updating, and deleting files in the Lumimail template folder). It will not modify or access other Drive files without your permission. Managing templates via Google Drive may be subject to Google’s storage limits and usage policies.
• Gmail Integration for Sending Emails: Lumimail integrates with Gmail through the Gmail API to send emails and create drafts on your behalf. You can compose emails (manually or using AI suggestions) and send them directly through your Gmail account via Lumimail’s interface. Lumimail can send individual emails or bulk emails (for example, sending to a list of recipients from a Google Sheet). Emails are sent as if they came from your own Gmail account — recipients will see your email address. Lumimail never learns or stores your Gmail password; it operates using OAuth tokens authorized by you. If you choose, you can have Lumimail create drafts in your Gmail account instead of sending immediately, allowing review or later sending. Keep in mind that sending emails via Lumimail is subject to Google’s own sending limits (such as Gmail’s daily send limits). Lumimail may restrict large bulk sends or schedule them to comply with Gmail policies and to prevent your account from being flagged for spam.
• Email Tracking (Opens, Clicks, Replies): Lumimail offers optional email tracking features to help you monitor engagement with your sent emails. If you enable tracking, Lumimail can insert tracking mechanisms (like an invisible image pixel or tracked links) into your emails to detect when recipients open the email, click on links, or send a reply. These tracking features allow you to see, for example, whether an email was opened and which links were clicked. Note that tracking may collect data about recipient interactions. It is your responsibility to use these features in compliance with applicable privacy laws and to inform email recipients if required. Lumimail will display tracking results to you in your dashboard or extension interface. We strive to accurately report email interactions, but we do not guarantee 100% precision (for instance, some recipients may block tracking pixels).
• Email Scheduling: You can schedule emails to be sent at a future date and time using Lumimail’s scheduler. Through the scheduling tool, you select one or more emails (or an email campaign) and specify when it should be sent. Lumimail’s system will queue the message and send it at the scheduled time without you needing to be online. You can manage your scheduled emails (view, reschedule, or cancel) through the Lumimail interface. Note that the number of active scheduled email campaigns may be limited by your subscription plan (for example, the Free plan may allow only a small number of concurrent scheduled emails). Scheduled delivery is dependent on Lumimail’s service availability and Gmail’s API; while we endeavor to send at the exact requested time, slight delays or early sends may occur. We do not guarantee that scheduling will be error-free (for example, if our servers are down at the scheduled time, the email might be delayed). We recommend scheduling critical emails with a safe time buffer. Lumimail will use your email content and recipient information to execute the scheduled send — ensure that information is correct at the time of scheduling.
• Integration with Google Sheets (Bulk Emails & Personalization): Lumimail can pull data from your Google Sheets to personalize and send bulk emails. For example, you might have a Google Sheet with columns for recipient email, name, and other details; Lumimail can use that data to fill in template variables or generate customized content for each recipient before sending. You can map sheet columns to placeholders in an email template or prompt the AI to include those details in generated content. Lumimail will only retrieve and use the specific data you select for the mail merge or personalization. Ensure that any data you use from Sheets is collected and used in compliance with privacy laws (for instance, you should have permission to email those contacts). Lumimail does not store the contents of your Sheets beyond the immediate use; it fetches data when needed for sending and does not keep a separate copy of your spreadsheet data on its servers after processing.

4. User Responsibilities and Acceptable Use

When using Lumimail, you agree to use the service responsibly and legally. You are solely responsible for the content of the emails you create or send using Lumimail, as well as any data you import into the service (such as contact lists or template content). By using Lumimail, you agree that you will NOT engage in any of the following prohibited activities:

• Spamming or Unsolicited Email: You will not use Lumimail to send spam or mass emails in violation of the law. This includes sending unsolicited bulk emails, promotional messages, or any other email that would violate laws such as the U.S. CAN-SPAM Act, Canada’s Anti-Spam Law (CASL), the EU e-Privacy Directive, or any applicable anti-spam or data protection law. You must ensure that all recipients on your mailing lists have consented or otherwise validly opted-in to receive the emails you send them. If you are sending commercial emails, you must include a valid unsubscribe mechanism (such as an unsubscribe link or instructions) as required by law, and promptly honor any opt-out requests. Lumimail may provide tools to help manage bounces and unsubscribes, but it is your responsibility to use them lawfully.
• Illegal or Harmful Content: You will not use Lumimail to create or send content that is unlawful, defamatory, harassing, obscene, discriminatory, or otherwise objectionable. This includes content that infringes upon anyone’s intellectual property or privacy rights, or that contains hate speech, threats, or pornography. You also agree not to use the service to distribute viruses, malware, phishing attacks, or any harmful code. Any use of Lumimail for fraudulent, deceptive, or malicious purposes (such as impersonating someone else, scamming, or phishing) is strictly prohibited.

5. Subscriptions, Billing, and Payments

Lumimail offers both free and paid subscription plans. By selecting a paid plan or making any purchase through Lumimail, you agree to pay the listed fees and charges and abide by the following billing terms:

Free Plan

Lumimail’s Free plan is available at no monetary cost. The Free plan provides you with basic access to the service, typically with limited usage quotas and features. For example, the Free plan may cap the number of emails you can send per day, the number of AI-generated emails or tokens you can use per month, the number of templates you can save, or other usage metrics. These limits are designed to prevent abuse and allow fair use of resources. Free plan usage quotas may reset periodically (e.g., daily for email sends or monthly for AI credits). If you exceed the free usage limits, Lumimail may disable further use of the affected feature until the quota resets or you upgrade to a paid plan. Free plan offerings are subject to change, and Lumimail reserves the right to modify or discontinue the Free plan (or any free feature) with notice to you.

Paid Plans

Lumimail offers several paid subscription plans (for example, "Basic," "Pro," "Platinum," or others) which provide enhanced features or higher usage limits in exchange for a recurring fee. The specifics of each plan (pricing, features, and limits) are described on our website or pricing page. When you sign up for a paid plan, you will be required to provide a valid payment method. Payment Processor: All payments are handled through our third-party payment processor, Stripe. By subscribing, you authorize us to charge your provided payment method through Stripe for the recurring subscription fee (monthly or annually, depending on the plan you choose) plus any applicable taxes. We do not store your full credit card details on our servers; financial information is securely handled by Stripe in accordance with their policies.

Subscription Term and Renewal

Paid plans are generally billed on a periodic basis (e.g., month-to-month or year-to-year). Your subscription will automatically renew at the end of each billing period unless you cancel it prior to the renewal date. By default, you will be charged in advance for the upcoming subscription period. For example, if you have a monthly plan, you will be charged at the beginning of each month for that month’s service. Price Changes: We may change the fees for our subscription plans; however, any price increase will not apply to you until your next billing cycle, and we will provide you with advance notice via email or via the Lumimail service. If you do not agree to a price change, you must cancel your subscription before the next billing date on which the new price would take effect.

Cancellation

You may cancel your paid subscription at any time. Cancellation will prevent future renewal charges, and you will continue to have access to the paid features until the end of your current billing period (unless you request an immediate cancellation). To cancel, you can follow the instructions in your account settings or contact our support. It is your responsibility to cancel in time to avoid further charges; we recommend canceling at least a few days before renewal to ensure processing. Upon cancellation, or if your subscription expires for non-payment, your account may be downgraded to the Free plan. At that time, you will lose access to any premium features exclusive to paid plans, and any usage beyond the free limits will be capped. Lumimail is not responsible for any loss of data or functionality due to a downgrade, so please ensure you adjust your usage (e.g., saving copies of needed templates) before your paid term ends.

Refunds

Subscription fees (and any one-time purchases of credits, discussed below) are generally non-refundable. Once a charge has been processed for a billing period, you will not ordinarily be refunded for that period if you decide to cancel early. For example, if you cancel a yearly plan halfway through, you will typically retain access for the remaining six months, but not receive a refund for the unused time. However, we will honor any rights you may have under applicable consumer protection laws regarding refunds. For instance, if a law in your jurisdiction provides a short “cooling-off” period for online subscriptions where you can cancel for a full refund, we will respect such laws. Additionally, if you believe there has been an error in billing or you experienced a technical issue that prevented you from using the service shortly after paying, please contact us — we will review refund requests on a case-by-case basis and may grant exceptions at our discretion. Any approved refunds will generally be issued via the same payment method used for the purchase.

One-Time Purchases (Credits)

In addition to recurring subscription plans, Lumimail may offer one-time purchase options for additional usage credits or features. For example, if you are on the Free plan or any plan and run out of a certain quota (such as AI generation credits, email send credits, or scheduler credits), you might have the option to buy a bundle of extra credits without upgrading your plan. These purchases are also processed via Stripe and are charged immediately when you place the order. One-time credits may be subject to separate pricing (displayed at the time of purchase) and will typically be added to your account instantly upon successful payment. Usage of Credits: Purchased credits may expire after a certain period (if defined in the purchase terms or on our pricing page) or may carry over indefinitely – refer to the specific credit offer details. Credits are not transferable between users and have no cash value. Refunds on Credits: One-time credit purchases are normally non-refundable once the purchase is completed and the credits are delivered, except as required by law or in case of a defect (e.g., if a service error caused the credits not to be usable at all). Use your discretion when buying credits, especially near the end of a billing cycle or if you plan to upgrade to a higher plan (which might include more credits by default).

Late Payments and Account Suspension

It is important to keep your payment information up to date. If a recurring subscription charge is declined or fails (for example, due to an expired card or insufficient funds), we will attempt to notify you and retry the payment. If payment remains unsuccessful, we may suspend your paid features or downgrade your account to the Free plan until the issue is resolved. We will attempt to give you a grace period to update your payment method, but ultimately it is your responsibility to ensure timely payment. Lumimail is not liable for any interruption of service or loss of data resulting from a lapse in payment. If your account is suspended for non-payment, we reserve the right to delete or restrict access to content or data associated with premium features (though we will not delete your personal emails or Google Drive templates).

Taxes

All fees are stated exclusive of any taxes (such as VAT, sales tax, or GST). You are responsible for any applicable taxes, and we will charge tax when required to do so. For example, if your country requires VAT on digital services, the subscription fee may have VAT added which will be clearly indicated during checkout. Any such taxes collected will be remitted as required by law.

Billing Issues

If you believe you have been billed in error or have any issues with charges (for example, a double charge or an incorrect amount), please contact Lumimail support promptly. We will investigate and, if an error is found on our side or that of our payment processor, correct it (which may include issuing a refund or credit to your account). Disputing a charge directly with your bank or credit card without contacting us first is strongly discouraged, as it can lead to automatic account suspension for security reasons. We value your trust and will work with you to resolve any billing problems in good faith.

6. Privacy and Data Handling

Your privacy is very important to us. Lumimail’s collection, use, and protection of your personal data and content are governed by our Privacy Policy (available on our website). We strongly encourage you to read the Privacy Policy, as it explains in detail what information we collect from you, how we use it, and your rights regarding your data. The following is a summary of key privacy and data practices in the context of these Terms:

Personal Data Collection

To provide Lumimail’s services, we may collect certain personal information from you, including but not limited to your Google account email address, your name (if provided via your Google profile), and any content you voluntarily input into the service (such as email subject lines, body content, contact names and email addresses, etc.). We also record usage metrics (for example, how many emails you send, how many AI tokens you use, and when) to enforce plan limits and improve the service. When you connect Lumimail to your Google account, we receive OAuth tokens that allow us to access your Gmail, Google Drive, and Google Sheets data as needed for the service’s functionality. We do not receive or store your Google account password. All interactions with Google’s APIs are subject to Google’s data-handling rules. Lumimail will only access Google account data in ways you have permitted (such as reading your spreadsheets or sending an email you composed) and for the purposes of providing you with Lumimail features.

Use of User Data

Any content that you create or import into Lumimail remains your data. This includes your email drafts, templates, contact lists, and any files stored in your Google Drive. Lumimail does not claim ownership of your content. However, by using the service, you grant Lumimail a license to process and transmit your content as necessary to provide the service. For example, if you use the AI feature to draft an email, you grant us the right to send your prompt (which may include portions of your email content or data) to our AI processing servers or third-party AI providers to generate a result, and to return that result to you. If you schedule an email, you permit us to store that email content and recipient details on our server (securely) until the send time, and then transmit it via Gmail. We will not use your content for any purpose other than delivering the service to you, except as permitted in the Privacy Policy (for instance, we might analyze usage patterns across users in aggregate to improve the AI model or detect spam, but we won’t publish or share your specific email content with others without your consent).

AI Processing

Lumimail’s AI email composition features may be powered by third-party artificial intelligence providers (such as OpenAI, Cohere, or others). When you request AI-generated content, the relevant text (prompts, context, etc.) may be sent to those AI providers’ systems to generate a response. We take steps to anonymize or limit personal data in these requests where feasible, but prompts might include personal information depending on what you input (for example, a prompt could include a recipient’s name or a brief description of your interaction with them). By using the AI features, you consent to this processing of your data by our AI service providers solely for the purpose of obtaining the requested output. We have agreements in place with these providers to restrict their use of your data (typically, providers are not allowed to use your content to train their public models or share it, except as needed to provide the service). However, we cannot guarantee the absolute confidentiality of any content once processed by a third-party AI (though we use reputable providers with their own security and privacy commitments). If you have concerns about certain data, consider whether you want to include it in prompts. We will not use AI providers that have inadequate data protection practices, and any change in AI providers or their policies that materially affects your data will be reflected in our Privacy Policy.

Protection of Data

Lumimail employs security measures to protect your data. We use encryption for data in transit (e.g., communications between the extension, our servers, and Google’s APIs are encrypted via HTTPS). Sensitive tokens (like your OAuth access tokens) are stored securely and are not exposed publicly. Within our company, access to user data is limited to personnel who need it to operate or support the service. However, no system is 100% secure. You acknowledge that there is some inherent risk in using any online service and transmitting data over the internet, and we cannot warrant that unauthorized parties will never be able to defeat our safeguards. In the event of any data breach or security incident affecting your personal data, we will comply with applicable notification laws and will inform you as required.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes of the service or as required by law. Many actions you take in Lumimail do not result in us storing data long-term. For example, when Lumimail sends an email via Gmail, the content of that email resides in your Gmail “Sent” folder (under Google’s storage) and is not stored permanently on Lumimail servers (beyond transient caching needed to send it). However, some data we do store includes: your account information (email, subscription status, plan, and usage counters), any scheduled emails or sequences (until they are sent or canceled), logs of API usage and errors (to debug and ensure service quality), and any purchase or billing records (which we must keep for financial and legal reasons). Templates you save in Google Drive remain in your Google account, not on our servers (though meta-data like template names might be cached temporarily when you list them). If you delete your Lumimail account (or revoke our Google access), we will delete or anonymize personal data we hold about you within a reasonable time, except for data we are required to keep for legitimate business or legal purposes (e.g., transaction records, or logs which may be retained for security). Our Privacy Policy provides more details on data deletion.

Sharing of Data

We do not sell your personal information to third parties. We may share data with third parties only in the following circumstances: (a) with service providers and partners who assist us in running Lumimail (such as cloud hosting providers, payment processors like Stripe, or AI service providers) under strict confidentiality obligations and only as needed for their role; (b) if required by law or legal process (for instance, responding to a court order or lawful subpoena, or to enforce our Terms or defend against legal claims); (c) if we are involved in a merger or acquisition, in which case we might transfer user data to the new owner (with notice to you and the opportunity to opt-out if applicable); or (d) with your explicit consent. Any third-party integrations you initiate (for example, if Lumimail offers an integration with another service and you choose to enable it) will result in sharing data with that integration as you direct.

User Responsibilities for Data

When using Lumimail, you may be processing personal data of third parties (for example, email addresses and names of people you email, or any personal information you include about them in your emails). You are responsible for ensuring that you have the legal right to use and process that data. If a recipient of one of your emails contacts Lumimail and alleges that you have misused their data or they wish to exercise their privacy rights (such as opting out of tracking or requesting deletion), we may forward that request to you or take action to help resolve the complaint (for example, disabling your ability to track that individual’s interactions if technically feasible). Always handle personal data with care and in accordance with privacy laws. Do not use Lumimail to collect personal data without proper consent or to scrape data from sources improperly.

Cookies and Tracking

Lumimail’s web interface and extension may use cookies or local storage to remember your settings and keep you logged in. Our Privacy Policy outlines how we use such technologies. By using the service, you consent to the use of cookies and similar local storage for the purposes described (note: you can usually control cookies through your browser settings, but disabling them might affect service functionality).

If you have questions about how Lumimail handles your data or privacy, please consult our Privacy Policy or contact us using the information in Section 14. By using Lumimail, you acknowledge that you have read our Privacy Policy and understand that your data will be handled in accordance with it and these Terms.

7. Service Availability and Limitations

Lumimail strives to provide a reliable and high-quality service, but we do not guarantee that the service will be available at all times or without interruptions. By using Lumimail, you acknowledge and accept the following service availability and limitation terms:

• No Guaranteed Uptime: Lumimail is provided on an “as is” and “as available” basis. While we aim for maximum uptime, we do not promise 24/7 availability. The service may become unavailable from time to time for scheduled maintenance, upgrades, or emergency repairs, or due to failures of services outside our control (such as internet outages or issues with third-party providers like Google or our hosting services). We will attempt to schedule planned maintenance during off-peak hours when possible and, for significant downtime, will try to provide advance notice via our website, email, or in-app notification. However, in an emergency (e.g., a critical security fix), we reserve the right to perform immediate maintenance without notice to protect the integrity of the service.
• Technical Requirements: Using Lumimail requires a compatible device, internet connection, and an up-to-date browser (for the web app) or the Google Chrome browser (for the extension). Performance may vary depending on your hardware, network speed, and other software. Lumimail’s browser extension relies on Google Chrome (or a Chromium-based browser) and Gmail’s web interface; any changes by Google to Gmail’s interface or to Chrome could affect how Lumimail works. We are not responsible for issues arising from using outdated software or unsupported configurations.
• API and Third-Party Limitations: Because Lumimail heavily relies on third-party APIs (especially Google’s APIs for Gmail, Drive, and Sheets, and possibly external AI APIs), service limitations or changes on those platforms can affect Lumimail’s functionality. Google imposes daily quotas and rate limits on API calls (for example, a maximum number of emails that can be sent or read via the Gmail API per day). Lumimail enforces certain limits and may queue or throttle requests to stay within these quotas. If we reach a Google API quota limit due to heavy usage by you or collectively by users, Lumimail’s features might be temporarily slowed or paused (for instance, if a quota is exceeded, emails might be delayed until the quota resets). Similarly, if an AI provider has an outage or slowdown, Lumimail’s AI features may be temporarily unavailable or delayed. We will make reasonable efforts to adapt to changes (for example, if Google changes its API or policies, we’ll update our software), but some changes might require us to alter or remove certain features. We are not liable for discontinuation or suspension of features caused by third-party decisions or deprecations (e.g., if Google revokes an API or an AI model is no longer offered).
• Feature Modifications: Lumimail reserves the right to add, remove, or modify features of the service at any time. We continually improve our product, which means some features might be refined or replaced by new ones. We understand that removal of a feature you rely on can be frustrating; if we plan to remove or significantly change a core feature, we will do our best to inform users ahead of time (for example, via an in-app message or email announcement). However, there may be cases where a feature must be disabled immediately (such as one causing security issues or violating a policy). We are not obligated to maintain backward compatibility with older versions of our extension or software — when we release updates, you may need to update to continue using the service securely and efficiently. We recommend enabling automatic updates for the Lumimail extension (if applicable) to ensure you have the latest fixes and features.
• Data Loss and Backups: We do not guarantee that your data within Lumimail will never be lost or corrupted. While we employ backups and redundancy where feasible, there is still a risk of data loss. For example, if you keep content solely in a Lumimail draft or schedule and our servers fail before it’s saved or sent, that content could be lost. Note that most of your primary data is stored with Google (sent emails in Gmail, templates in Drive, etc.), so the risk is mainly with meta-data and in-progress tasks. However, to be safe, you should maintain your own backups of any critical content or data (e.g., keep copies of important email templates or lists in your Google Drive or local system beyond Lumimail’s interface). Lumimail is not liable for any loss of data or content. If a loss occurs, we will attempt to recover data if possible, but we cannot guarantee recovery.
• No Warranty for Outcomes: We cannot guarantee any specific outcomes from the use of our service. For example, we don’t promise that using Lumimail’s AI to craft emails will achieve particular response rates, or that scheduled emails will always send exactly at the intended time, or that every recipient will receive your email. Your results may vary, and external factors (like recipient email filters or human behavior) are outside our control. You should use Lumimail as a tool, but not rely on it for anything where a failure would cause significant harm without having a backup plan. We also do not warrant that any metrics or analytics provided are 100% accurate or will lead to any specific improvement.

8. Intellectual Property Rights

Lumimail Ownership

Lumimail (including all content and software used in the service) is the property of our company and its licensors, and it is protected by intellectual property laws. This includes the Lumimail name, logo, and branding; the design and user interface of the website and extension; the compilation of content on our website; and the software code (front-end and back-end) that makes up the Lumimail application. All trademarks, logos, and service marks displayed in the service (whether registered or unregistered) are our property or that of their respective owners. You are not granted any right or license to use any of these trademarks or logos without our prior written permission. You agree not to remove, alter, or obscure any copyright, trademark, or other proprietary rights notices on the Lumimail site or extension.

License to Use Lumimail

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Lumimail service and software. This license is for the sole purpose of enabling you to use and enjoy Lumimail’s features as intended under these Terms. You may not copy, modify, distribute, sell, or lease any part of our software or service (except as permitted under open source licenses for components we use, if any), nor may you reverse engineer or attempt to extract the source code of the software, unless laws prohibit those restrictions or you have our written permission. All rights not expressly granted to you in these Terms are reserved by Lumimail.

User Content Ownership

As a user, you retain all rights to the content that you create, import, or store when using Lumimail. “User Content” includes, for example, the text of emails you write, any images or attachments you include in emails, the templates or documents you save in your Google Drive via Lumimail, and any data from your Google Sheets or other sources that you use with the service. Lumimail does not claim ownership of your User Content. These Terms do not grant us any ownership over your content — you are free to use your content outside of Lumimail in any way you choose. If you terminate your use of Lumimail, you will still own your content (such as the files in your Google Drive or emails in your Gmail), though you may lose access to certain features on our platform that helped manage that content.

License to User Content

In order to operate and provide the service, we require certain licenses from you to your User Content. When you use Lumimail, you grant Lumimail a worldwide, royalty-free, non-exclusive license to access, use, process, copy, distribute, perform, export, and display your content but only as reasonably necessary: (a) to provide and maintain the service (for example, to store your email draft temporarily on our servers, to format it for sending through Gmail, to save a template to your Google Drive when you request it, or to display an email preview back to you); (b) to prevent or address technical or security issues and resolve support requests (for example, if you reach out to support, with your permission we might need to view a stuck email in our queue to troubleshoot); and (c) to develop and improve the service (for example, we might look at anonymized usage patterns or use aggregated data to improve our AI models or UI; we will not use any of your identifiable personal content specifically for product development without permission). This license does not give us the right to share your content with third parties (except sub-processors as described in the Privacy Policy) or use it for any marketing or unrelated purposes. You can revoke our access to your content by disconnecting Lumimail from your Google account or by deleting specific content (though note, revoking access may limit our ability to provide the service).

AI-Generated Content

Content generated by Lumimail’s AI based on your prompts (e.g., an AI-written email draft) is a special case. To the extent permitted by law and the terms of the AI providers, Lumimail intends for you to have full rights to use and edit the AI-generated content as you see fit. We do not claim ownership of the outputs our AI provides to you. That content is derived from your inputs and the AI’s training, and we consider it your content once delivered. However, note that AI-generated content may not be subject to traditional copyright protection, or it might inadvertently incorporate or resemble copyrighted phrases from its training data. Lumimail makes no representations about the copyright or originality of AI outputs. You are responsible for reviewing AI-generated text to ensure it does not contain any proprietary or copyrighted material of others that could lead to infringement. If you plan to publish or widely use AI-generated content, use caution and consider running it through plagiarism detection if concerned. By using the AI feature, you agree that Lumimail and its AI providers have the right to the inputs and outputs as necessary to provide and improve the service (as mentioned in the Privacy section). Typically, AI providers will not use your specific inputs to train models that are made available to other users (especially if we’ve opted out of such use), but they may store the interactions for abuse monitoring or to improve their services internally. We will not use AI providers that we suspect have inadequate data protection, and we will update our Privacy Policy if we change AI providers or their usage of data in a way that materially affects your data.

Feedback

We welcome feedback, ideas, or suggestions about Lumimail (“Feedback”). If you provide Feedback to us, you acknowledge that it is given voluntarily and that we are free to use, disclose, or exploit it without any restriction or compensation to you. Any Feedback you provide is not considered confidential or proprietary to you. For example, if you suggest a new feature or improvement, we might implement it and even include it in materials without owing you anything. Providing Feedback grants us a perpetual, irrevocable license to use it for any purpose.

Third-Party IP

Lumimail might display or utilize content (like icons, fonts, or libraries) that are the intellectual property of third parties. Your use of such content within Lumimail is governed by the licenses of those third parties. For instance, if Lumimail uses a third-party library or open-source component, that component may come with its own license & mdash; which we will comply with and which may allow you certain rights. Typically, you will not interact with third-party IP separately from our service, but if you do (say, linking your account to another service or using an integration), you should respect the IP rights of those services as well.

No Trademark License

Using Lumimail does not give you permission to use our trade name “Lumimail” or any Lumimail trademarks or logos in your own promotions, marketing, or product names without our prior written consent. For example, you may not create a browser extension called “Lumimail Plus” or imply a partnership with us without agreement. If you wish to mention that you use Lumimail (such as in a blog or review), you may use our name textually (nominal use) but not use our logo without permission.

Reservation of Rights

Except for the limited licenses expressly granted above, Lumimail and its licensors retain all right, title, and interest in and to the service and all intellectual property rights related to it. Nothing in these Terms constitutes a transfer or assignment of any IP rights from us to you. Likewise, you retain ownership of your content, and nothing in these Terms transfers ownership of your IP to us.

If you suspect that Lumimail or a user of Lumimail is infringing on your intellectual property rights (for example, if someone is using Lumimail to send content that copies your copyrighted work without permission), please notify us via the contact information in Section 14. We will investigate and respond to copyright notices in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws.

9. Third-Party Services and Integrations

Lumimail works in conjunction with several third-party services to deliver its functionality. By using Lumimail, you acknowledge that you are also subject to the terms and privacy policies of those third-party services, and that Lumimail is not directly responsible for their services. Key third-party services and integrations include:

• Google Services: Lumimail heavily relies on Google’s APIs for authentication, email sending, file storage, and data retrieval. This includes Google OAuth 2.0 for logging you in, the Gmail API to send emails and manage drafts, the Google Drive API to save and retrieve templates, and the Google Sheets API to read contact data and write AI-generated content to your spreadsheets. Your use of Lumimail is subject to Google’s Terms of Service and API policies. For example, data from your Gmail account that Lumimail accesses is handled in compliance with Google’s requirements for Gmail data usage. Google may audit or review Lumimail’s use of its APIs for compliance. If Google determines that Lumimail or its users are violating their terms or policies, they could revoke our API access, which might disable some or all Lumimail functionality. In such a case, we would attempt to restore service in compliance with Google’s rules or, if necessary, discontinue the feature causing issues. Your Responsibility: You agree not to use Lumimail (and by extension Google’s APIs via Lumimail) to do anything that violates Google’s terms. For instance, do not use Lumimail to send emails that violate Gmail’s content or spam policies. Also, when Lumimail saves files to your Google Drive or sends emails through Gmail, those files and messages become part of your Google account and are subject to Google’s storage and usage policies (e.g., Google’s storage quotas, retention policies, and automated scanning for spam/security). It is your responsibility to manage your Google account (ensure you have enough Drive storage, not exceed Gmail sending limits, etc.). If Google’s services experience downtime or issues, Lumimail’s corresponding features will be affected (for example, if the Gmail API is down, Lumimail cannot send emails).
• Stripe Payments: Lumimail uses Stripe as its payment processor for subscription fees and one-time purchases. When you enter payment information to subscribe or buy credits, you are interacting with Stripe’s secure checkout (either directly or via our integration). All transactions are subject to Stripe’s services agreement and privacy policy. Lumimail does not store your complete credit card details on our servers; that information is securely transmitted to Stripe. We receive confirmation of payment and basic billing info from Stripe (e.g., your name, email, billing address if provided, and the last four digits of your card) to keep records. By making a purchase, you authorize Lumimail to instruct Stripe to charge your provided payment method, and you agree to Stripe’s terms for the transaction. While we facilitate the transaction, any disputes or errors in processing may involve Stripe’s investigation. Lumimail will work with you to resolve billing issues (see Section 5), but refunds can only be issued in accordance with our policy and via Stripe to the original payment method. If Stripe experiences an outage or maintenance, new purchases or subscription renewals might temporarily fail — we will provide a grace period for your account in such cases and try again once Stripe is operational.
• AI Service Providers: Lumimail’s AI-generated email content feature may be powered by one or multiple third-party AI platforms (for example, OpenAI’s GPT, Cohere, or others). These providers have their own usage policies that you implicitly agree to by using the AI features. For instance, OpenAI has content guidelines on what can be generated. Lumimail configures its AI integration to follow those guidelines (the AI may refuse to produce disallowed content). If you attempt to use the AI to create content that violates the AI provider’s policies (e.g., hate speech, sexually explicit material, or extremist content), the AI may refuse or modify the request, and we may be notified of such incidents. Additionally, AI providers may record queries for abuse monitoring and service improvement. You should not include information in an AI prompt that you would not be comfortable sharing with these providers. While Lumimail’s Privacy Policy covers what we share, if you have a direct relationship with an AI provider (or one is considered a separate data controller/processor under certain laws), their terms may also apply. If an AI provider service is unavailable or if we switch providers, we will aim to ensure a smooth transition and comparable service, but changes might affect the style or speed of AI responses.
• Email Discovery and Verification Services: Lumimail may integrate with third-party services to enhance your emailing capabilities. For example, we might integrate with services like Hunter.io to provide email address search or verification based on domain names. If you use a feature like “find email contacts for a company domain” or verify whether an email address is valid, those requests are handled by a third-party service that specializes in such lookups. These services have their own Terms of Service and often require that any data retrieved (like lists of found email addresses) be used in compliance with privacy and anti-spam laws. Lumimail may impose limits on how many lookups you can perform (since those services often have their own quotas or costs). We will convey any relevant terms or usage limits to you within the interface (for instance, an attribution requirement or usage cap). By using those features, you agree to the third-party’s terms and allow Lumimail to send the necessary query (which could include data like a domain name or a person’s name you provide) to the service to retrieve the information.
• Tracking and Analytics Services: For tracking email opens and clicks, Lumimail might use a combination of its own servers and third-party infrastructure (such as a tracking domain or content delivery networks like Cloudflare). We insert a tracking pixel (an image hosted on our or a partner server) and tracked links (which redirect through our domain or a subdomain) into your emails to detect when recipients open the email or click a link. When an email recipient’s mail client loads the tracking pixel or clicks a tracked link, it contacts these external servers, which allows us to log an “open” or “click” event. This means those third-party servers will see metadata like the recipient’s IP address and user-agent. We use that information to provide you with aggregate open and click statistics. While those third-party services (e.g., a CDN) may log the data as part of their normal operation (for instance, for security monitoring), we ensure they are reputable and that any data is handled according to privacy standards. By using Lumimail’s tracking features, you consent to this mechanism and understand that it involves routing data through external systems. If our tracking uses a custom domain or subdomain (e.g., links that appear as “lumimail-tracking.com”), that domain is under our control but might be hosted via a third-party service. We try to ensure these third parties handle data responsibly, but note that tracking inherently involves third-party requests on email open/click.
• Browser Extension Platform: If you use Lumimail’s browser extension, note that it’s distributed via the Chrome Web Store (or a similar platform for your browser). The use of the extension is also subject to the Chrome Web Store terms and your browser’s terms. Chrome may collect anonymized usage statistics for extensions. Also, because the extension code runs in your browser and interacts with the Gmail webpage, changes to Gmail or Chrome could affect the extension’s performance. (For example, if Google updates Gmail’s interface or policies, Lumimail’s extension may require updates to maintain compatibility.)

No Third-Party Warranty

Lumimail does not guarantee or warrant the availability or performance of any third-party service. If a third-party service fails or has issues, that is outside Lumimail’s control. For example, if Gmail’s API returns an error or Stripe’s system goes down, our responsibility is limited to making a reasonable effort to notify you and to resume functionality once the third-party issue is resolved. You agree that Lumimail is not liable for damages or losses caused by the actions or downtime of third-party providers.

Third-Party Login Credentials

Other than Google OAuth, Lumimail generally does not ask for or store your credentials for third-party services. If any integration ever requires such credentials (for example, a future feature that connects to a non-Google email provider), we will explicitly inform you and likely use OAuth flows or other secure methods. Never provide your third-party passwords to anyone on the Lumimail team; we will not ask for them.

Links to Third-Party Websites

Our website or emails might include links to third-party websites for informational purposes (such as a blog post, documentation, or partner references). Clicking those links is at your discretion, and we are not responsible for the content or practices of external sites.

In summary, Lumimail works within an ecosystem of other services. We carefully choose reputable partners and APIs, but each of them has terms that apply alongside ours. If you violate a third party’s terms by using Lumimail (for example, using our integration to break their rules), we may terminate your Lumimail account and you might face consequences from that third party as well. If you have questions about a specific integration or how your data flows through a third-party service, please consult our documentation or reach out to support.

10. Disclaimers and Limitation of Liability

No Warranty (Disclaimer of Warranties)

To the fullest extent permitted by applicable law, Lumimail and all of its services and features are provided “as is” and “as available” without any warranties of any kind, either express or implied. Lumimail (and its owners, officers, employees, and affiliates) disclaims all warranties and representations of any kind, whether express, implied, or statutory, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the service will meet your specific requirements or expectations; that the service will be uninterrupted, timely, secure, or error-free; or that any results that may be obtained from the use of the service (including AI-generated content suggestions or email performance results) will be accurate or reliable.

Lumimail does not warrant that email content will be delivered to recipients’ inboxes (emails may go to spam or be filtered by recipients’ email providers), nor do we warrant any particular open rate, response rate, or outcome from your email campaigns. Any suggestions or analytics provided by Lumimail are for informational purposes and should not be relied upon as professional advice. For example, Lumimail might suggest improvements to your email via AI, but we make no guarantee that following those suggestions will achieve any success or avoid any problems. Use your judgment and consider verifying important information independently.

AI Outputs

Lumimail specifically disclaims liability for the content generated by the AI feature. The AI works off patterns and data and may occasionally produce incorrect, nonsensical, or biased content. You should review and verify AI-generated emails before sending them out. We do not guarantee that AI-generated content is unique or free of plagiarism. By using the AI, you assume responsibility for how you use its outputs. Lumimail is not responsible for any consequences that arise from you sending an AI-generated email that contains mistakes or problematic content (such as if the AI accidentally includes an inappropriate sentence or wrong information and you send it without reviewing).

Limitation of Liability

To the maximum extent permitted by law, in no event will Lumimail, its parent company, affiliates, officers, employees, agents, partners, or licensors be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of (or inability to use) Lumimail or its services. This includes, but is not limited to, damages for lost profits, lost revenue, lost goodwill, lost data, or other intangible losses, even if we have been advised of the possibility of such damages.

In particular, Lumimail will not be liable for:

• Email-related issues: Any damage or loss resulting from your emails not being sent or delivered as expected, such as missed business opportunities, or any liability arising from the content of your emails (for example, if someone takes legal action over something you wrote).
• Service downtime or errors: Any loss resulting from the service being unavailable, failing, or experiencing errors (for example, scheduled emails not going out at the right time, or templates not saving correctly).
• Data loss or security breaches: While we take precautions, we aren’t liable for unauthorized access to our servers or systems, or for any personal data breach, except as required by applicable law. Similarly, any corruption or loss of your content (for instance, if a template file gets corrupted) is not something for which we’ll bear liability beyond perhaps refunding your subscription fee for that period.
• Third-party conduct: Any acts, omissions, or issues on the part of third-party providers (like Google limiting your account, Stripe payment issues, AI provider errors, or any content someone else sends you via Lumimail).

Cap on Liability: To the extent that any liability is not legally excludable, the total cumulative liability of Lumimail and its affiliates to you or any other party arising out of these Terms or your use of the service will not exceed the amount you have actually paid to Lumimail in the twelve (12) months preceding the event giving rise to the liability (or, if you have not paid anything, then $50 USD or the minimum amount permitted by law, whichever is greater). For example, if you are on a paid plan costing $10 per month and something happens that is found to be our responsibility, our maximum liability to you would be $120 (12 × $10). This limitation applies collectively to all claims, actions, and causes of action of every kind and nature (whether in contract, tort, including negligence, strict liability or otherwise).

Exceptions: Some jurisdictions do not allow the exclusion of certain warranties or the limitation/exclusion of liability for certain types of damages. In such jurisdictions, the disclaimers and limitations in these Terms will apply to the greatest extent permitted by law, but some limitations or disclaimers may not apply to you. Nothing in these Terms is intended to exclude or limit liability that cannot be excluded under law (for instance, we do not exclude liability for our own intentional misconduct, or for death or personal injury caused by our negligence, where the law does not allow it).

11. Termination of Accounts

You or Lumimail may terminate this agreement and your account at any time under the following terms:

Your Right to Terminate

You may stop using Lumimail at any time. If you wish to terminate your account entirely, you can do so by:

• Cancelling any active subscription (see Section 5 for the process) to avoid further charges.
• Revoking Lumimail’s access to your Google account (this can be done in your Google Account’s security settings under “Third-party apps with account access” by removing Lumimail’s access).
• Contacting Lumimail support to request full account deletion. We may require verification of your identity (to confirm you own the account) for security purposes. Upon your request, we will delete your account credentials and personal data from our systems, except for information we are required to retain for legitimate business or legal reasons (such as billing records or logs as described in Section 6).

Be aware that simply uninstalling the Lumimail browser extension or not using the service will not automatically cancel payments or delete your account data on our servers. Make sure to formally cancel any subscriptions and request deletion if that is your intent.

Once your account is terminated (by you or by us), you will lose access to any features of Lumimail that require an account login. Any scheduled emails that had not yet been sent will be cancelled (they will not be sent once your account is gone or access revoked). Any data that Lumimail stored on your behalf will be handled as described below.

Lumimail’s Right to Terminate or Suspend

We reserve the right to suspend or terminate your access to Lumimail (or certain features within Lumimail) at our discretion, with or without notice, if we believe:

• You have violated any provision of these Terms or otherwise misused the service (see Section 4 for examples of misuse).
• Your use of Lumimail presents a security risk or could adversely impact the service or others (for instance, if your account is sending out large amounts of suspicious emails, possibly indicating it’s compromised or being used for spam).
• We are required to do so to comply with a law, regulation, court order, or request by a government entity.
• You fail to pay fees owed for a paid plan (in which case we might first suspend or downgrade your account to Free before termination).
• Our relationship with a third-party partner or API provider who is essential to providing Lumimail ends or changes in a way that we can no longer offer the service to you (for example, if Google for some reason revokes our API access permanently, we might have to shut down accounts because we can’t function).
• You haven’t logged in or used the service for an extended period (for free accounts, we may deem them “inactive” after a certain period, like 12 months of non-use, and choose to remove them to free up resources — we would attempt to warn you via email before doing so).

In most cases of non-egregious violation, we will attempt to notify you (e.g., send a warning email) and provide a chance to remedy the issue before termination. However, for severe violations or urgent issues, we may suspend or terminate immediately to protect the service and others. Suspension might mean temporary disabling of your access or certain functionalities while we investigate.

Effect of Termination

Upon termination of your account:

• Immediate Loss of Access: You will immediately lose the ability to log into Lumimail or use any authenticated features. The extension might stop working properly (for example, the Lumimail panel in Gmail may not load content if you are logged out). If you had scheduled emails or active sequences, those will be halted. Drafts that were in progress in Lumimail’s interface might not be saved.
• Data in Your Google Account: Emails that were already sent through Lumimail will remain in your Gmail Sent folder; Lumimail’s termination does not retract sent emails. Any templates or files saved in your Google Drive remain under your control in Google Drive (Lumimail doesn’t have the ability to delete your Google Drive files just by terminating your account). Similarly, any content in your Google Sheets remains in your Google account. Essentially, everything that was stored in your Google services stays there per Google’s policies. You can manually remove the "Lumimail Templates" folder or any files Lumimail created if you wish.
• Lumimail Stored Data: We will delete or anonymize personal data we have on our servers about you, except as noted. For example, your usage stats, your account entry in our database, and any pending schedules will be wiped in our standard purge cycle (usually immediately or within a short period after termination). We might retain server logs or email sending logs that include your email address and actions for a period (for debugging, record-keeping, or as required by law), but those will be protected and eventually deleted per our retention policy. If your account was terminated for a violation, we might retain some info (like your email) internally to remember that this account was banned, in order to prevent re-registration or for legal record. This retained info will not be used for any other purpose.
• Subscriptions and Payments: If your account is terminated, any active subscription will be cancelled going forward. You will not be charged further from the date of termination. However, we generally do not automatically refund any remaining time on a subscription in cases of termination for violations. If we terminated without cause (for example, shutting down the service entirely or in a particular region), we may provide pro-rata refunds for the remainder of any prepaid period. Involuntary termination (ban for violation) typically forfeits any remaining paid time or credits, as a consequence of the breach. One-time credits are also forfeited upon termination of the account, so make sure to use purchased credits while your account is active.
• No Liability for Termination: Lumimail is not liable to you or any third party for termination of your account or access in accordance with these Terms. Termination does not waive any rights or remedies we may have for prior breaches, and we may still pursue those even after account closure.
• Exporting Your Data: Before closing your account, you may want to export any important information. Since most of your data resides in Google (emails, sheets, templates on Drive), you can retrieve those from Google directly. If there is any data you provided to Lumimail that you need a copy of (like usage logs), contact us and we will try to assist (for example, providing a summary of your usage or any data we have) in compliance with data rights. After termination, we may no longer have access to or retrieve your data, as it might be deleted on our side.
• Surviving Provisions: Even after your account is terminated, certain sections of these Terms will remain effective. This includes any clauses that by their nature should survive termination, such as intellectual property provisions (Section 8), disclaimers and limitation of liability (Section 10), any accrued rights to payment, and the governing law/dispute resolution sections (Section 12), among others. Termination does not free you from liability for violations that occurred before termination. For example, if you caused damage or legal issues by misusing the service, you could still be held accountable after termination.

12. Governing Law and Dispute Resolution

Governing Law: These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which Lumimail is operated. In principle, we designate the laws of the State of [Insert State], United States (if Lumimail is a U.S.-based service) or the laws of [Your Country] if not in the U.S. (This will be specified once our company’s legal domicile is confirmed). This governing law applies without regard to its conflict of laws principles. (If you are a consumer in the European Union or another jurisdiction with laws giving you the right to bring disputes in your home country, this section does not limit those rights; we primarily specify governing law for consistency, but we do not seek to deprive you of any protections of your home jurisdiction’s mandatory laws.)

By using Lumimail, you agree that the courts of the specified jurisdiction shall have jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms or your use of the service, subject to the arbitration clause below if applicable. If you are a consumer in the EU or another jurisdiction with laws allowing you to bring disputes in your home country, this section does not override those rights.

Negotiation and Informal Dispute Resolution: We genuinely hope to resolve any disagreement or dispute in a fair and amicable manner. Before taking formal legal action, please contact us (see Section 14 for contact information) and provide a brief written description of your dispute and your contact information. Most issues can be resolved quickly through our support or legal team, and we will strive to find a mutually satisfactory solution, whether it’s a clarification, a fix, or some form of compromise. Both you and Lumimail agree to attempt in good faith to negotiate any dispute for at least 30 days (unless that period is impractical due to urgency, like an impending legal deadline) before initiating any formal proceeding.

Arbitration Agreement: To the extent allowed by law, you and Lumimail agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the service that cannot be resolved informally shall be resolved by binding arbitration on an individual basis. This means that you and Lumimail are waiving the right to a trial by jury or to participate in a class action.

Arbitration Procedure: The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (if you are acting as an individual for personal use) or Commercial Arbitration Rules (if you are using Lumimail for business purposes), as modified by these Terms. The arbitration will be decided by a single neutral arbitrator. It will take place in a mutually agreed location; if we cannot agree, then unless otherwise required by law, the default location shall be [the county and state we specified for governing law] or another location convenient to both parties. If your claim is for a small amount (for example, under $10,000), you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, via a telephonic hearing, or by an in-person hearing. The arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. Judgment on the arbitration award may be entered in any court that has jurisdiction.

Fees: Each party is responsible for their own attorneys’ fees, but if you cannot afford the arbitration costs (like filing fees), we will consider in good faith any request to cover some of those fees, especially if your claim is not frivolous. Also, certain arbitration services have fee waiver programs. (For example, AAA often limits how much a consumer has to pay.) We will not seek attorneys’ fees or costs from you in arbitration unless the arbitrator finds your claims or demands were frivolous or brought in bad faith.

Exceptions: Opt-Out: You have the right to opt out of this arbitration agreement. If you do not agree to arbitrate, you must send us a written opt-out notice within 30 days of your first acceptance of these Terms (which likely is the date you first used Lumimail or agreed to these Terms) to our contact address in Section 14. The notice must include your name, address, the email associated with your Lumimail account, and a clear statement that you wish to opt out of arbitration. If you opt out, the arbitration clause will not apply to you, but the rest of these Terms will remain in effect. Also, either party may bring claims in small claims court if the claims qualify, as an alternative to arbitration. And importantly, any disputes relating to intellectual property rights or any alleged unauthorized use of the service or content may be brought in court rather than arbitration. For instance, if you violate our IP or we violate yours, either of us might choose to go to court to seek an injunction or other relief.

No Class Actions: You and Lumimail agree that any arbitration (or court proceeding, if applicable) will be conducted only on an individual basis and not as a class, collective, or representative action. If for some reason this class action waiver is deemed unenforceable (for example, a legal finding that a class action waiver is not allowed for a particular claim), then the entirety of the arbitration agreement shall be null and void for that specific proceeding, and the dispute must be brought in court (not as a class action, if possible).

Jurisdiction and Venue: In the event the arbitration agreement is found not to apply to you or to a particular claim (either because you opted out or because a court says it’s not enforceable), you agree that any judicial proceeding (other than small claims court actions) will be brought in the state or federal courts of the designated jurisdiction (e.g., the State and county specified above). Both you and Lumimail consent to venue and personal jurisdiction there, and we both waive any objection to inconvenient forum. If you are a consumer in the EU, you may have the right to bring an action in your country of residence under certain laws; this section doesn’t override that if applicable.

Time Limit to Raise Disputes: To encourage timely resolution, you agree that any claim you might have against Lumimail must be brought within one year after the claim or cause of action arises, otherwise such claim is permanently barred. (For example, if an email scheduling failed in January 2025 and that caused you harm, you must file a claim by January 2026.) This one-year limitation may not apply in jurisdictions that prohibit it, but if allowed, it will apply.

Government Users: If you are a U.S. government end user, note that our software and services are “commercial items” as defined in the Federal Acquisition Regulation, and any use by the U.S. government shall be as per these commercial terms.

International Use: We recognize that our users come from around the world. Although we choose a specific governing law, we aim to comply with key consumer protection laws globally. If any provision in this Section 12 is found to violate a law for users in a certain jurisdiction, we will modify our approach for that jurisdiction to comply (for example, some countries do not allow arbitration agreements that preclude class actions for consumers, so this section would be adjusted for those users accordingly).

In summary, we hope to never have serious disputes with our users. If we do, we prefer to resolve them informally or through arbitration rather than courts, where possible. This keeps costs down for both sides and is generally faster. However, you do have the option to opt out of arbitration or pursue small claims if applicable. We ask that any disputes be handled on an individual basis.

13. Changes to These Terms

Lumimail may update or modify these Terms of Service from time to time. As our service evolves, changes in features, laws, or business circumstances might require us to amend the Terms. When we make changes, we will do the following:

Notification of Changes: We will provide notice to you of any material changes to the Terms. We may notify you by email (sent to the email address associated with your account), by posting a notice on the Lumimail website or within the application, or through another appropriate communication channel. The notice will contain a summary of the changes and the date they become effective. Minor updates that do not significantly affect your rights (such as clarifications or typo corrections) may be posted without a direct email, but significant changes will have a more prominent notice.

Reviewing Updates: It is your responsibility to review any updated Terms. We will include the “Last Updated” date at the top of the Terms to help you keep track of revisions. If you have a Lumimail account, we encourage you to maintain a current email on file and to check messages from us. We may also keep an archive or change-log of Terms revisions accessible (like a link to previous Terms) for transparency.

Acceptance of Changes: Any revised Terms will become effective on the date indicated in the notice (the “Effective Date”). Usually, when we update Terms, we will give you advance notice — for example, we might inform you that new Terms will take effect in 15 or 30 days. In certain cases, especially if required by law or relating to new features, changes might be effective immediately, but we will clarify that. By continuing to use Lumimail after the Effective Date, you are indicating your acceptance of the updated Terms. If you do not agree to the changes, you have the right to stop using Lumimail and, if applicable, terminate your account before the new Terms apply.

Negotiation of Terms: In almost all cases, Terms of Service are standard for all users, and we generally cannot make special exceptions or negotiated terms for individuals. However, if a change poses a serious issue for you, we welcome you to contact us to discuss your concerns. We may clarify how the change affects you or consider if an accommodation is possible (especially for paid subscribers). Ultimately, though, we need to have one set of rules for the platform, and if you cannot abide by the updated Terms, you will need to discontinue use of Lumimail.

Emergency or Legally Required Changes: Occasionally, we may have to change these Terms on short notice for legal reasons (for example, to comply with a new law or regulation, or to address an unforeseen security issue). In such cases, we’ll still notify you as promptly as possible, but the changes might be effective sooner than typical. We ask for your understanding in these situations.

Continued Applicability: Changes to the Terms will not apply retroactively. Any dispute that arose before the change will be governed by the Terms in place at the time of the occurrence of the dispute (unless both parties agree to apply the new Terms, or if the change was required by law to apply retroactively).

Related Policies: Along with these Terms, Lumimail has other policies that might change (like the Privacy Policy or any usage guidelines). If we update our Privacy Policy, we will similarly notify users and allow review of the changes. Changes to other policies may not require user consent in the same way, but we will still act in good faith and notify users of major shifts (for example, if our Privacy Policy significantly changes how we handle data, we’d alert you).

We value transparency and will not “surprise” you with hidden terms. All current Terms will be easily accessible on our site. By keeping your contact information up to date and reading our notices, you can stay informed about your rights and obligations as a Lumimail user.

14. Contact Information

If you have any questions, concerns, or feedback about these Terms of Service or Lumimail’s services, or if you need to contact us for any reason (including to provide notices under these Terms, such as opting out of arbitration or reporting copyright concerns), you can reach us at:

Email (Support): support@lumimail.io (for general inquiries or support)

Email (Legal): legal@lumimail.io (for notices regarding these Terms or legal matters)

Address: Lumimail Inc., 1234 Street Name, City, State, ZIP, Country. (Note: This is a placeholder address. The actual physical or mailing address for Lumimail will be provided here once available.)

We will endeavor to respond to all legitimate inquiries in a timely manner. For urgent matters, please indicate the nature of urgency in your communication. If you are exercising any of your rights (such as requesting data deletion or opting out of a term as described), make sure to include sufficient information for us to identify your account and validate your request (for example, the email associated with your Lumimail account and a proof of identity if needed for sensitive requests).

Reporting Abuse or Violations: If you need to report a user’s misconduct or abuse of the service, or if you believe someone is violating these Terms (for instance, sending you unsolicited emails via Lumimail), please contact us at abuse@lumimail.io. Provide as much detail as possible, such as the email you received (with headers if available), and why you believe it’s coming through Lumimail. We take such reports seriously and will investigate and take appropriate action.

Customer Support: For technical support, feature requests, or general questions about how to use Lumimail, contact us at the support email or visit our website’s help center. We may also offer in-app chat support or forums for quick help.

Language: These Terms are provided in English. If we provide translations in other languages, the English version will govern in the event of any conflict or ambiguity in interpretation.

Entire Agreement: These Terms (along with the Privacy Policy and any other guidelines or policies incorporated by reference) constitute the entire agreement between you and Lumimail regarding the use of the service. They supersede any prior agreements or communications between you and us concerning the service. Any additional or different terms proposed by you (for example, in an email or purchase order) are expressly rejected unless agreed to in writing by an authorized representative of Lumimail.

No Waiver: Our failure to enforce any provision of these Terms shall not be considered a waiver of that provision or of the right to enforce it. Any waiver of any provision of these Terms will be effective only if in writing and signed by Lumimail.

Thank you for reading Lumimail’s Terms of Service. We appreciate your trust in our service and look forward to helping you create and send effective, personalized emails. By using Lumimail, you agree to these Terms, and we are committed to honoring our responsibilities to you as outlined above. If you have any questions or need clarification on any section of these Terms, please do not hesitate to reach out to us (see contact information above).

Happy emailing with Lumimail!